Customer Service – What is missing?

Customer Service – What is missing?
Presented by Cheryl Hudson-Jackson SBDC Director from YWCA Metropolitan Chicago

This presentation will cover the customer service basics that lead to customer service excellence. This dynamic exchange of tips and tools will include covering the in-person retail and telephone customer service practices that make a difference in retention, loyalty, and revenue for all parties (Business owner, employee, and customer).

The City of Chicago Department of Business Affairs & Consumer Protection offers FREE business education workshops that are now available as WEBINARS. 
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www.chicago.gov/businessworkshops